Frequently Asked Questions
Shipping & Delivery
How long does shipping take? Most US orders arrive within 7–14 business days. Some items ship from US warehouses and arrive in 3–7 business days. You'll receive a tracking number by email once your order ships.
Do you ship internationally? We currently ship within the United States only. International shipping is coming soon — stay tuned!
How much does shipping cost? Shipping costs are calculated at checkout based on your location and order size.
Orders
Can I change or cancel my order? Orders are processed quickly. Please contact us immediately at zambeo.com if you need to make changes — we'll do our best to help before it ships.
How do I track my order? You'll receive a tracking number by email once your order ships. Use it to track your package directly on the carrier's website.
Products
Are your pet products safe? Yes — all products sold on Zambeo™ are selected for quality and pet safety. If you have a specific concern about an item, feel free to reach out.
Do you sell replacement parts or accessories? Some products include accessories in the box. For additional parts, contact us and we'll do our best to help.
Returns & Refunds
What is your return policy? Please visit our
Still have questions? Contact us and we'll get back to you within 1–2 business days.